If you would like to leave us your comments for this page please click here and fill in the "contact us" form.

Some of our more Recent Customer Comments:

J Stocks from Richmond, Sheffield wrote on 6th August 2010:

Great service and a speedy delivery, excellent customer service. When I placed my original order I had selected the iphone version of my headphones rather than the standard 3.5mm connector.

Paul kindly informed me of the error and selected the correct model. Don’t think Am***n would have been as helpful.

Mark Billington from Shore, Lancashire wrote on 5th August 2010:

Well impressed..i ordered a set of skullcandy lowrider headphones..less than 2 days later ive come home from work they’re here - they’re brill..so brill n so impressed that i’ve just gone online now and ordered a pair for the missus..thanks yer tops

Anthony Sharratt from London wrote on 5th July 2010:

Was about to chase re: delivery of my custom sleeves, when they showed up (15 days from fitting).

They are awesome - the fit not only makes them more comfortable than anything else I have tried, but the sound enhancement from the snug fit and noise isolation brings out incredible detail from my SHURE SE530’s. An absolute must, if you want the most out a decent set of earphones.

The process of ordering, fitting and delivery is a very good service. A friend has just placed an order on the strength of my experience. I shall have no hesitation in recommending the product/service to anyone.

Thanks

Edouard Carr from Southsea wrote on 15th January 2010:

A* customer service. Quick and helpful reply to all questions asked when getting in contact.

Adrian Jones from Wolverhampton wrote on 1st January 2010:

I never leave feedback unless the service was rubbish but this is a special anomaly. I had a problem with my earphones and looked at your site for budget replacement to keep me from hearing the mouth-breathers and young ’uns who feel it is their civic duty to pollute me with their tinny mobile phone offerings on my commute to work.

The delivery was so fast not even a West Indian bowler could compete!! You guys are now the benchmark of which others now have to follow.

Thank you!!

Jo Herbert from London wrote on 24th December 2009:

Dear MP3

Just to say my order arrived this morning – just as you said it would.

Excellent and friendly service.

Thank you and Merry Christmas.

Regards

Jo Herbert

Richard Kurowski from Berkshire wrote on 16th December 2009:

A**** I ordered some WESC headphones and I can’t believe how fast they arrived, I was very impressed with your service! I don’t normally leave feedback but on this occasion I had too! I would highly recommend the MP3 Co. to anyone!

David Spivey from Dorset wrote on 15th December 2009:

Just to let you know how extremely pleased I am with your service and the product I recently purchased from you: First class delivery service and brilliant product: will buy again as and when the opportunity arises. Thanks again and enjoy your Christmas / New Year break.

Graham from Bristol wrote on 8th December 2009:

Thank you so very much.

Ordered on day 1, sent day 2 and received on day 3. Brilliant service for such a small order.

Would recommend your company as when I need to.

Thank you, Graham.

Karen Lorenz from West Sussex wrote on 5th December 2009:

A million thank yous after being let down by a major supplier for these headphones (Skullcandy HESH Paul Frank) who couldn’t deliver until January, try explaining that to a 10 year old - you deliver in 3 days! Hope Santa bring you lots of stuff! a very grateful Mum.

Wayne Prowse from Dorest wrote on 10th September 2009:

I received excellent advice when purchasing my earphones from The MP3company - Quick delivery, great price and excellent product, can’t really ask for more!

Toby Goodger from Hampshire wrote on 18th July 2009:

***** - Five Stars! I ordered a Dakine rucksack from this website; It was the cheapest price I could find around, in stock, and delivered within 2 days. I was very pleased! Great website - thanks!

Matthew Ralph from Ottringham wrote on 17th July 2009:

Just wanted to drop your a line and let you know I received my Shure SE530s. Thanks again for all your help. I’m looking forward to running them in and will be back in touch when I want to upgrade to custom tips.

Thomas Green from Cleveland wrote on 2nd July 2009:

Hello, I’ve just took delivery of my new Shure SE530PTH earphones, thank you for all your good service, I will write a review on them in a few days time when I’ve had chance to give them a good test - many thanks Mr T Green.

John from Italy wrote on 25th June 2009:

Ordered two pairs of Shure SE210s on 18th June - one for me, one for ’she who must be obeyed’. Delivered to Italy on 25th June. Excellent product; excellent price; excellent service. Thank you very much.

Brian Richards from Kent wrote on 21st May 2009:

Thanks for such brilliant and very fast service...

Richard Lattin from Manchester wrote on 30th April 2009:

Just wanted to give you some feedback: You guys are awesome, your products are awesome, and my new WeSC Oboes are awesome. I’ll be shouting about you to everyone I know. Thanks a million!! :) Please feel free to display these comments to all and sundry...

Kim Baker from Royston wrote on 21st April 2009:

Got my parcel today, certainly well worth the wait! I am very pleased with the product and delighted over your high level of customer care. Many thanks.

Matt Nicholas from Orpington wrote on 20th April 2009:

Got my SE530’s next day, upgraded free to PTH, Truly awesome phones, Then 3 weeks later got the custom moulded sleeves...If you don’t have these then buy them right now...the sound simply arrives from your player into your head, after 5 minutes you forget they are in then they are comfortable for hours...Unbelievable...

Tim Parr from Stamford wrote on 19th March 2009:

Just like to thank you guys for the fantastic service and advice, although I had only phoned to get 3 Airplane Adapters, (after buying my wife the SE420’s), listening through my new SE530’s is just awesome, thought my old E3C’s were good but these beauties are just amazing. Thanks again, best regards Tim

Marcus Jenkins from the Renault F1 Team wrote on 19th Feb 2009:

Hi The MP3 Company,

I would just like to say you guys are very very good! Top service, I would highly recommend you chaps.

Cheers, Marcus Jenkins

John Kirkbride from Lancashire wrote on 18th Feb 2009:

I wouldn’t normally comment on customer service, but in this instance I have to say - The MP3 Company has provided without exception the best communication, delivery and price I have experienced in long time. Well Done and keep up the good work.

Thank you for making it easy.

Neil Yates from Birmingham wrote:

I would like to let you know how pleased I was to receive my new Shure earphones, I spent many hours trying to decide between the Shure SE210 and the SE310 reading review after review, although I preferred the specs of the SE310 I decided that the extra cost of around £40 was not worth it so i plummed for the SE210 and ordered late one evening. Within 24hours they arrived and to my surprise The MP3 Company had given me a free upgrade to the SE310, what can I say I am very pleased with the upgrade and your service many thanks, I will be recommending The MP3 COMPANY to friends!

Denise Marques-Neves from Surrey wrote:

Just wanted to say thanks. Very efficient booking and dispatch service with emailed updates. Best I’ve experienced, added to best price, well, doesn’t get better than that! Merry Christmas

Femi from London wrote:

Friendly, knowledgeable, helpful and efficient, what great service. thanks!

Phil from Brackley wrote:

Just wanted to say thanks for such excellent service, friendly staff, next day delivery and cracking prices. All of which seem to be in very short supply in most shops nowadays.

Chris from Brighouse wrote:

What more could you need.... Great Products, Great Prices, Excellent and Cheap Delivery and Great Customer Service. This is how a company should be. Very Impressed!

Liam from St. Neots wrote:

Just to say, fantastic service. Ordered yesterday, arrived this morning! Brilliant product and superb communication from you.

Thanks! Liam

Dr King from Herts wrote:

This is a very short email to say how fantastic your delivery time is! I ordered my Shure SE210 earphones late Monday night. I received two emails on Tuesday stating that my order was being processed and then being despatched. On Wednesday morning my earphones were delivered in perfect condition!

Your company is brilliant. Thank you so much for your professionalism.

I certainly will be suggesting your company to my friends.

Dean from Essex wrote:

Just a quick note to say how pleased I am with the service offered by your company and I will be suggesting to my friends and colleagues that if they ever need anything then speak with you.

I ordered the SE530 headphones with some very informative help from the guy that was at the end of the phone yesterday, very helpful and very knowledgeable. The information I was given helped me to make an informed decision on a purchase and I will be back to spend more money with you in the near future and certainly for consumables for my new headphones. 5 minutes before I called your number yesterday I was trying to buy the same product from another website but very unhelpful so I came to you.

Need to get out of the City now and back to Essex before anyone opens my parcel and finds out how much I paid for a set of headphones for my iPod.

Alex from Reading wrote:

Hi Guys,

I would just like to say....

I ordered my Shure SE210 earphones yesterday at 2.45pm, they were delivered this morning at 11.00!
Great earphones, great advice, great price, great delivery (for only £3 more!) and an overall great service.

Thanks for making a difficult choice so easy!

Regards

Alex

Nigel from Tyne & Wear wrote:

I ordered the ARCHOS 605 160GB and Travel Adaptor, and Paul could not have been more helpful. I was also going to buy a power adaptor on its own but Paul advised me that the Mini Dock also came with the power adaptor for the same price. Good advice! I ordered the goods at 4pm and they were delivered at 9.30am the next day.

I had a little difficulty in understanding some of the instructions in the Manual and couldn’t get the Archos to record off an external video source. I gave Paul a ring. Again, he was very helpful and instantly solved the problem for me over the telephone (my fault and not the Archos).

Excellent all round customer service and I will definitely recommend The MP3 Company to friends.

Barry from Reading wrote:

Just got off the telephone with Paul at The MP3 Company, and was delighted with the way I was treated as a customer. Paul was very friendly and helpful, and genuinely cared about making my buying experience as pain-free and pleasurable as possible. Unfortunately, it’s becoming rare to find good quality customer service in this modern age, so I was very happy to have found The MP3 Company.

Look forward to receiving my Archos 605 Wi-Fi item, and indeed to ordering with you again in the near future.

Barry Galvin - UK

Haroon from Milton Keynes wrote:

Dear Sir / Madam,

I’m writing to you to say Thanks for the excellent service and pleasant shopping experience I have had through dealing with your company.

I spoke to a member of staff on late Monday afternoon in regards to buying an Archos 605 WiFi 30gb PMP. He was very helpful and knowledgeable and stated that he will endeavour to process my order so the Archos will be delivered the next day. I was surprised to see a package waiting for me when I got home Tuesday, I opened it and it was the Archos.

Keep up the good work! It makes a nice change to deal with a friendly, efficient and helpful staff who not only know about the products that they are selling, but also treat the customers well. I will definately be back to buy some more stuff from your company and will be recommending you to all my friends.

Well Done! and Thank you very much! Regards - Haroon

Craig from Edinburgh wrote:

Hi,

Just want to say outstanding service!

I ordered 1 pair Shure E2c and 1 pair Shure SE210 earphones @ 2:30pm and they arrived @ 10:30am following day! Great service and an example for others to follow. Website was a breeze to order from with simple well laid out pages. Free next day delivery is also a bonus considering the amount of overpriced shipping that goes on these days.

Thanks - Craig

Paul from Manchester wrote:

I just thought I’d drop you a quick note to say thank you. After six months of broken promises from ****** to provide a pair of ultimate ears triple.fi 10 pro ear buds, I found your company was one of the few suppliers who had them in stock. After a quick call they were ordered, and in less than twenty four hours I had them (next day delivery for free!!). An excellent service and company which I wouldn’t hesitate to use again, or to recommend to friends.
Thanks again,
Paul.

Alison from Liverpool wrote:

A quick note to say thanks for an exemplary buying experience in the purchase of my Shure SE530s. Not only were you cheapest & actually had stock available, unlike many of your rivals, but I also had great customer service on the telephone in the ordering of them! A knowledgeable, friendly advisor & delivery within 24 hours. I look forward to recommending you to others. Thanks again.

Marcus fron Edinburgh wrote:

I’m pleased to be writing to say that I’ve just taken delivery of my new Iriver T10 2GB from you guys only a day and a half after I ordered it, the player works perfectly and all the components were present and correct. I really can’t ask for any more in the way of service and reliability from you good people, so thank you very much for the good service and I’ll recommend you to all who ask me about MP3 bargains etc.

Thanks again, Marcus.

Nick from Derby wrote:

Hi, just a quick email to say thanx for the great service i received from you guys. I ordered the blueye and sony earphones and you were totally right about the difference in sound quality from these new ones! It’s like getting a whole new mp3 player!

Anyway, just wanted to say thanks and great job!

I will be checking out your site in the future and am bound to spend more cash sooner or later.

Nick.